for shoppers
CREDIT CARDS
We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks not issued by one of these brands will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
PAYPAL
Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
AFFIRM
Pay for your purchase with easy installments. This payment option is only available on US orders.
STORE CREDIT
Of course, you can also use store credit or your consignment account balance. They NEVER expire - simply log in to your account before check out.
All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. We are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
Follow these steps to trace your package:
Log in to your account
Click on "Order History"
Click on the order number for the order you would like to track
Click on the tracking link that appears below each item
FOR CONSIGNORS
In Store
No appointment needed. Visit one of our 3 locations and a store member will review your items to determine which items will be accepted for consignment. After review, all consignors are asked to complete our Consignment Agreement and Listing Form describing the items you are consigning. For a speedy "in-and-out" process, feel free to drop off your items with both a Consignment Agreement and Listing Form completed and we'll take care of the rest. Any items that we do not accept for consignment will be donated.
Mail In
If you don’t have time to visit a store or you don’t live near one, you can request a prepaid USPS shipping label here. (Valid only for those who are shipping from a United States address.) List your items in our Listing Form and fill out a Consignment Agreement. Drop your items along with completed forms in the mail. Once your package is received, we will process your items as soon as possible. Items we do not accept for consignment will be donated.
In-Home
An in-home consignment appointment is available to you if you have at least 50 or more items to consign and live within the D.C. metro area. A majority of items must be high-end brands: Louis Vuitton, Chanel, Gucci, Kate Spade, etc. If you believe you qualify for this service please email [email protected]. Please include the following in your email:
Pick-up address
List the total amount of items and designer items you wish to consign
Ideal time slots to set up pick-up
We do not return unsold items. However, if your piece sells after the 90-day period consignment period, you will receive the same 50% consignment cash out.
We determine the selling price and any price adjustments for all consignment items.
Our inventory is highly curated. We consider quality, fabric, style and condition of each item. We look for natural fabrics such as cotton, linen, silk, cashmere and wool. We carefully inspect leather goods, gemstones, gold and sterling silver fine jewelry pieces for authenticity. We are looking for nearly new pre-loved items. Our buyers are experts at detecting imperfections as all items are triple checked for blemishes, stains, piling and tears. Our customers expect the best and we want to deliver!
We split the selling price 50/50 for all items sold.
Log in to your account and navigate to your Check My Balance page. If your account has a balance, the amount will be listed above the “Request a Pay Out” button. Click the “Request a Pay Out” button and we’ll add your request to our check processing queue. We process checks every 3-5 weeks.
